At the core of our work is the people we support; it is only by listening to their voices that we can truly meet our mission.
The Voice of the Customer work group will soon begin meeting to prepare recommendations. If you are interested in joining this work group, please contact Deborah Mark, Deborah.Mark@TheArcMoCo.org or 301.984.5777 x1245.
Goal 1—Empower people to have more input into and influence of making their own decisions
Objective 1—Employees are educated on person-centered approach and offering choices
Strategies
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A–Provide employees with tools to implement inclusion
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B–Train employees to actively address issues/concerns
Objective 2—People supported have opportunities to participate in advocacy training
Strategies
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A–Identify available, local trainings
In Progress
- Encourage participation in Partners in Policymaking, The Arc Maryland's advocacy program
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B–Reinvent and launch a local self-advocacy group
In Progress
- Relaunch STAND Together ensuring it's led by a person with IDD
Goal 2—Cultivate deeper appreciation for people supported
Objective 1—People will establish and maintain personal relationships with others
Strategies
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A–Train employees on how to connect people
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B–Identify ways for people to engage outside of formal programs
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C–Create a mentoring program focused on building 1:1 connections
Objective 2—Host biannual information sessions for entire MoCo community
Strategies
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A–Sessions are co-led by people with disabilities
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B–Gather information about what people want/need to know
If you would like to join a Strategic Plan work group, please contact Deborah Mark, deborah.mark@thearcmoco.org or 301.984.5777 x1245.
Click the image to download the PDF including all opportunity areas.
