Voice of the Customer

In Progress

• Provide training for all staff, led by self-advocates, on engaging with people who have IDD
• Deliver training to supplement knowledge gained from "Inclusion is Not a Place"

In Progress

• Provide regular opportunities for people to meet in-person with each employee on their team
• Create a new process for managing people's money that supports access and accountability

In Progress

• Focus on a wide variety of training opportunities (for home, school, work, etc.)

Completed

• Encourage participation in Partners in Policymaking, The Arc Maryland's advocacy program

In Progress

• Identify tools people can use to secure additional support with their challenges
• Grow advocacy group participation beyond The Arc

Completed

• Restructure and relaunch STAND Together, co-led by a person with IDD

In Progress

• People are included in interviews for prospective support staff

In Progress

• PCP goals are written in plain language and focus on genuine opportunities/challenges

In Progress

• Research Universal Design frameworks for tools to support staff
• Allow independence and create opportunities for unsupervised connections
• Help employees shift away from caregiving mentality

In Progress

• Focus on building relationships instead of activity participation
• Add at least one genuine inclusion goal to all PCPs

In Progress

• Survey for what information is needed and identify experts in each area for presentation